Remote Entry-Level Legal Intake Assistant

Phaxis; Houston (TX); Remote; USD 23,000 - 32,000; Full time

Job summary

Phaxis is seeking an entry-level Legal Assistant/Intake Center Agent for a remote role. You will be the first point of contact for individuals seeking legal representation, handling a high volume of calls with professionalism and empathy.

The position requires a Bachelor's degree and up to 3 years of experience, with work hours Monday–Friday, 9am–5pm, at $20/hour. Strong data-entry and MS Office skills are essential for success.

Qualifications

• Bachelor's degree required or equivalent.
• Excellent verbal communication and active listening skills.
• Strong customer service orientation with professionalism and empathy.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and document detailed client and case information.
• Pre-qualify potential clients based on case criteria.
• Follow up to obtain medical records and required documentation.
• Enter and update information in the firm’s case management system.
• Send legal documents and coordinate follow-up appointments.
• Provide professional, compassionate service while handling sensitive information.
• Escalate complex questions to the legal team.
• Assist with data entry, filing, and other administrative tasks.

Skills

Verbal communication

Customer service

Multitasking

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Case management system

Job description

Phaxis is seeking an entry-level Legal Assistant/Intake Center Agent for a remote role. You will be the first point of contact for individuals seeking legal representation, handling a high volume of calls with professionalism and empathy.

The position requires a Bachelor's degree and up to 3 years of experience, with work hours Monday–Friday, 9am–5pm, at $20/hour. Strong data-entry and MS Office skills are essential for success.