Remote Client Liaison - Entry Level at Law Firm

Phaxis; Dallas (TX); Remote; USD 23,000 - 32,000; Full time

Job summary

Phaxis is seeking an entry level Remote Client Liaison for a high-profile law firm. You will be the first point of contact for individuals seeking legal representation, handling a high volume of calls with professionalism and empathy.

The role requires accurate data entry and documentation, with responsibilities including gathering case details and coordinating follow-up communications. This remote, Monday–Friday, 9AM–5PM position offers an hourly wage of $20/hour and provides exposure to a

Qualifications

• Excellent verbal communication and active listening skills.
• 1-2 years of Client Relations/ Legal Intake/ Customer Service.
• Strong customer service skills with a professional, empathetic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accurate data-entry skills.
• Bachelor's degree required.

Responsibilities

• Handle a high volume of inbound and outbound calls with prospective and existing clients.
• Gather and accurately document detailed client and case information.
• Pre-qualify potential clients based on established case criteria.
• Follow up with clients to obtain medical records and other required documentation.
• Enter and update information in the firm's case management system.
• Send legal documents and coordinate follow-up appointments and communications.
• Provide professional, compassionate customer service while handling sensitive information.
• Escalate complex questions or concerns to the appropriate legal team.
• Assist with data entry, filing, and other administrative tasks as needed.

Skills

Verbal communication

Active listening

Customer service

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Phaxis is seeking an entry level Remote Client Liaison for a high-profile law firm. You will be the first point of contact for individuals seeking legal representation, handling a high volume of calls with professionalism and empathy.

The role requires accurate data entry and documentation, with responsibilities including gathering case details and coordinating follow-up communications. This remote, Monday–Friday, 9AM–5PM position offers an hourly wage of $20/hour and provides exposure to a