Remote Entry-Level Customer Support Specialist — Flexible

Globe Life AIL - Lisa Russel; Tampa (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Remote work from anywhere in the U.S.

Training & mentorship

Leadership development opportunities

Union-supported environment

Job summary

AO (American Income Division), part of Globe Life, is hiring an Entry-Level Service Representative for 100% remote work in the U.S. No prior insurance experience required; training, mentorship, and ongoing support are provided to help you develop customer service and leadership skills.

You will meet clients virtually, explain benefits, assist with applications, enrollments, and policy updates, while building long-term relationships with families.

Qualifications

• No prior experience required
• Must be at least 18 years old
• Legally allowed to work in the United States
• Must be located within the United States
• Computer or laptop
• Reliable high-speed internet
• Webcam and microphone
• Quiet, professional workspace

Responsibilities

• Meet with clients virtually through Zoom and phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer service and follow-up support
• Build strong, long-term client relationships
• Maintain accurate client records and documentation
• Participate in structured virtual training and coaching
• Develop communication, customer service, and leadership skills
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Pursue mentorship and leadership development opportunities

Skills

Excellent communication

Interpersonal skills

Self-motivation

Time-management

Professionalism

Coachability

Growth mindset

Customer service mindset

Job description

AO (American Income Division), part of Globe Life, is hiring an Entry-Level Service Representative for 100% remote work in the U.S. No prior insurance experience required; training, mentorship, and ongoing support are provided to help you develop customer service and leadership skills.

You will meet clients virtually, explain benefits, assist with applications, enrollments, and policy updates, while building long-term relationships with families.