Remote Entry-Level Customer Support Associate

Talentoma; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Full-time position

Job summary

Talentoma is hiring an entry-level Remote Contact Center Associate. This full-time, work-from-home role supports customers via phone and digital channels, handling routine questions and service requests.

You will document interactions, follow standardized workflows, and learn contact-center software in a structured onboarding program. The ideal candidate communicates clearly, is dependable, and can work independently in a remote environment while maintaining attention to detail.

Qualifications

• Strong verbal and written communication.
• Basic computer and internet skills.
• Willingness to learn contact-center software.
• Structured onboarding and training will be provided.
• Entry-level candidates are encouraged to apply.

Responsibilities

• Respond to customer contacts through approved channels.
• Listen to customer questions and requests carefully.
• Provide routine information using established resources.
• Document contact details and outcomes accurately.
• Update customer information in approved systems.
• Follow established contact-center workflows.
• Assist with routine customer-service requests.
• Monitor assigned follow-up activities.
• Communicate professionally with customers.

Skills

Strong verbal and written comms

Basic computer skills

Strong listening skills

Independent remote work

Job description

Talentoma is hiring an entry-level Remote Contact Center Associate. This full-time, work-from-home role supports customers via phone and digital channels, handling routine questions and service requests.

You will document interactions, follow standardized workflows, and learn contact-center software in a structured onboarding program. The ideal candidate communicates clearly, is dependable, and can work independently in a remote environment while maintaining attention to detail.