Remote Customer Experience Specialist

Talentoma; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Experience Associate to support customers throughout their service experience. This full-time remote position involves answering questions, providing information, documenting interactions, and ensuring timely and professional assistance.

Responsibilities include assisting customers via phone and digital channels, identifying needs through listening, and recording interactions.

Qualifications

• Entry-level applicants are welcome.
• Strong verbal and written communication.
• Good listening and interpersonal skills.
• Customer-focused and dependable approach.
• Comfortable communicating by phone and digital platforms.
• Basic computer proficiency.
• Willingness to learn customer-service systems.
• Strong attention to detail.
• Good organizational and time-management skills.
• Comfortable working independently from home.

Responsibilities

• Assist customers through phone and approved digital channels.
• Identify customer needs through attentive listening.
• Provide clear and accurate information.
• Assist with routine customer questions and requests.
• Record customer interactions and relevant details.
• Complete assigned follow-up activities.
• Coordinate information with appropriate team members.
• Escalate specialized concerns according to established procedures.
• Maintain professional and courteous communication.
• Contribute to a smooth and positive customer experience.

Skills

Verbal communication

Written communication

Listening skills

Interpersonal skills

Customer-focused

Phone & digital channels

Basic computer skills

Willingness to learn

Attention to detail

Time management

Independent work from home

Job description

Talentoma is seeking an entry-level Remote Customer Experience Associate to support customers throughout their service experience. This full-time remote position involves answering questions, providing information, documenting interactions, and ensuring timely and professional assistance.

Responsibilities include assisting customers via phone and digital channels, identifying needs through listening, and recording interactions.