(Remote) Entry Level Customer Service

AIL; United States; Remote; USD 27,000 - 49,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Weekly pay

Benefits package

Training & mentorship

Career growth

Incentive trips

Job summary

AIL is seeking a Benefits Representative to support union members across North America in a fully remote role. You’ll help members by phone or Zoom, explain benefit options, and guide digital applications while delivering outstanding service from start to finish.

This position offers a flexible schedule, weekly pay, comprehensive benefits, ongoing training, and clear paths for career advancement within a supportive, remote-friendly team.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-first mindset with strong relationship-building abilities.
• Positive, professional, and self-motivated attitude.
• Comfortable working independently in a remote environment.
• Must be legally authorized to work in the United States or Canada.

Responsibilities

• Speak with members through inbound and outbound calls.
• Scheduling and conducting virtual appointments via phone or Zoom.
• Explaining available benefit options and answering questions.
• Assisting with digital applications and required documentation.
• Delivering outstanding customer service from start to finish.
• Developing leadership skills and advancing within the organization.

Skills

Communication

Customer service

Remote work

Relationship-building

Independent worker

Job description

Join a Fully Remote Team Serving Union Members Across North America

Become part of a company that has proudly partnered with union members and their families for over 60 years. We provide supplemental benefit programs to millions of individuals through a network of more than 40,000 unions and associations across the U.S. and Canada.

If you’re looking for a meaningful career with growth potential, flexibility, and the ability to work from home, we’d love to hear from you.

What You’ll Do

As a Benefits Representative, you’ll help union members better understand the benefits available to them by:

• Speaking with members through inbound and outbound calls
• Scheduling and conducting virtual appointments via phone or Zoom
• Explaining available benefit options and answering questions
• Assisting with digital applications and required documentation
• Delivering outstanding customer service from start to finish
• Developing leadership skills and advancing within the organization

What We’re Looking For

• Excellent communication and interpersonal skills
• A customer-first mindset with strong relationship-building abilities
• Positive, professional, and self-motivated attitudei>
• Comfortable working independently in a remote environment
• Previous customer service or sales experience is an asset, but not required
• Must be legally authorized to work in the United States or Canada

What We Offer

• 100% Remote Position — Work from anywhere with full virtual support
• Flexible Schedule — Build a schedule that fits your lifestyle
• Weekly Pay — Performance-based compensation with monthly bonuses
• Comprehensive Benefits — Health and additional benefit options
• Training & Mentorship — Ongoing coaching and professional development
• Career Advancement — Leadership opportunities based on performance
• Annual Incentive Trips — Qualify for company-sponsored travel to destinations such as the Bahamas, Cancun, Las Vegas, and more

If you’re driven, enjoy helping people, and want a career with unlimited growth potential, apply today and discover what’s possible with a fully remote opportunity.