Customer Service Specialist - Remote

American Income Life: AO; New York (NY); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Weekly pay plus performance-based bonuses

Annual incentive trips for top performers

Clear career growth paths

Job summary

A leading benefits provider is seeking motivated individuals for a remote Customer Service Specialist position. You will engage directly with union members, assisting them in understanding their benefits and guiding them through the enrollment process. The ideal candidate possesses excellent communication skills and a professional attitude. Enjoy 100% remote work with flexible hours, weekly pay, performance-based bonuses, and clear career growth opportunities.

Qualifications

• Legally authorized to work in the U.S. or Canada.
• Customer service or sales experience is preferred but not required.
• Ability to collaborate at all levels in a team environment.

Responsibilities

• Manage inbound and outbound calls with prospective clients.
• Schedule and conduct virtual benefits presentations.
• Educate members on available programs and coverage options.
• Accurately complete applications and related documentation.
• Maintain high service standards and organized client records.
• Participate in ongoing leadership training and development.

Skills

Excellent communication and interpersonal skills

Positive, energetic, and professional attitude

Customer service or sales experience

Basic computer skills

Team player

Job description

About the job Customer Service Specialist - Remote

About Us

We are the worlds only 100% union-label supplemental benefits provider, proudly serving over 40,000 unions and associations worldwide. For more than 60 years, weve specialized in delivering supplemental and permanent benefit solutions to hardworking families who depend on us for financial protection and peace of mind.

Position Overview

Were seeking motivated, service-oriented individuals to join our remote team. Youll work directly with union members who have requested benefits informationhelping them understand their options and guiding them through the enrollment process.

Key Responsibilities

• Manage inbound and outbound calls with prospective clients
• Schedule and conduct virtual benefits presentations
• Educate members on available programs and coverage options
• Accurately complete applications and related documentation
• Maintain high service standards and organized client records
• Participate in ongoing leadership training and development

Qualifications

• Excellent communication and interpersonal skills
• Positive, energetic, and professional attitude
• Customer service or sales experience (preferred, not required)
• Basic computer skills and comfort in a digital work environment
• Team player with the ability to collaborate at all levels
• Legally authorized to work in the U.S. or Canada

What We Offer

• 100% remote work no commuting required
• Flexible scheduling to fit your lifestyle
• Weekly pay plus performance-based monthly bonuses
• Annual incentive trips to destinations like Cancun, the Bahamas, and Las Vegas for top performers
• Clear career growth paths with fast-track promotion opportunities

If you're passionate about helping others, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potentialapply today and take the first step toward a meaningful future.