Customer Service Rep - Work From Home

American Income Life: AO; Augusta (GA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible work schedule

Performance-based monthly bonuses

Annual incentive trips

Job summary

A leading supplemental benefits provider is seeking a Customer Service Representative for a fully remote position. This role involves handling client inquiries, educating union members on benefits, and completing documentation accurately. Ideal candidates should exhibit excellent communication skills and a positive attitude. With flexible scheduling and performance-based bonuses, this position offers opportunities for career development and annual incentive trips. If you’re passionate about helping others, apply today to start your meaningful career.

Qualifications

• Strong verbal communication and interpersonal skills.
• Positive and professional demeanor with an energetic attitude.
• Preferred background in customer service or sales.

Responsibilities

• Handle inbound and outbound calls with prospective clients.
• Educate clients on available programs and coverage options.
• Set virtual appointments and conduct benefits presentations.
• Complete applications and documentation with accuracy.
• Maintain high-quality service standards and client records.

Skills

Excellent verbal communication

Interpersonal skills

Customer service background

Computer proficiency

Team player

Job description

About the job Customer Service Rep - Work From Home

We are the only 100% union-label supplemental benefits provider in the world, proudly serving over 40,000 unions and associations internationally. For more than 60 years, we’ve specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.

Position Overview:

We are looking for motivated and service-oriented individuals to join our remote team. You’ll work directly with union members who have requested benefits information, helping them understand their options and guiding them through the enrollment process.

Key Responsibilities:

Handle inbound and outbound calls with prospective clients

Set virtual appointments and conduct benefits presentations

Educate clients on available programs and coverage options

Complete applications and documentation with accuracy

Maintain high-quality service standards and client records

Participate in leadership training and development opportunities

What We’re Looking For:

Excellent verbal communication and interpersonal skills

Positive, energetic attitude and professional demeanor

Strong customer service or sales background (preferred, not required)

Basic computer proficiency and ability to work in a digital environment

Team player who works well with all levels of the organization

Legally authorized to work in the U.S. or Canada

What You’ll Receive:

100% remote work – no commuting required

Flexible work schedule to fit your lifestyle

Weekly pay plus performance-based monthly bonuses

Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers

Career development and fast-track promotion opportunities

If you’re passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential—apply today and take the first step toward a meaningful future.