Remote - Entry Level Customer Service

spadepartners; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote Position

Flexible Schedule

Weekly Pay

Comprehensive Benefits

Training & Mentorship

Career Advancement

Annual Incentive Trips

Job summary

spadepartners is hiring for a Benefits Representative to support union members across North America in a fully remote role. You will engage members via inbound/outbound calls, conduct virtual appointments, explain benefit options, and assist with digital applications while delivering exceptional service.

Join a team that offers flexible scheduling, ongoing training, leadership growth opportunities, and annual incentives.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with relationship-building abilities.
• Ability to work independently in a remote environment.
• Previous customer service or sales experience is a plus but not required.
• Must be legally authorized to work in the United States or Canada.

Responsibilities

• Speak with members through inbound and outbound calls.
• Schedule and conduct virtual appointments via phone or Zoom.
• Explain available benefit options and answer questions.
• Assist with digital applications and required documentation.
• Deliver outstanding customer service from start to finish.
• Develop leadership skills and advancing within the organization.

Skills

Excellent communication

Interpersonal skills

Customer-first mindset

Remote work independence

Self-motivated

Sales experience (asset)

Job description

Join a Fully Remote Team Serving Union Members Across North America

Become part of a company that has proudly partnered with union members and their families for over 60 years. We provide supplemental benefit programs to millions of individuals through a network of more than 40,000 unions and associations across the U.S. and Canada.

If you're looking for a meaningful career with growth potential, flexibility, and the ability to work from home, we'd love to hear from you.

What You'll Do

As a Benefits Representative, you'll help union members better understand the benefits available to them by:

• Speaking with members through inbound and outbound calls
• Scheduling and conducting virtual appointments via phone or Zoom
• Explaining available benefit options and answering questions
• Assisting with digital applications and required documentation
• Delivering outstanding customer service from start to finish
• Developing leadership skills and advancing within the organization

What We're Looking For

• Excellent communication and interpersonal skills
• A customer-first mindset with strong relationship-building abilities
• Positive, professional, and self-motivated attitude
• Comfortable working independently in a remote environment
• Previous customer service or sales experience is an asset, but not required
• Must be legally authorized to work in the United States or Canada

What We Offer

• 100% Remote Position — Work from anywhere with full virtual support
• Flexible Schedule — Build a schedule that fits your lifestyle
• Weekly Pay — Performance-based compensation with monthly bonuses
• Comprehensive Benefits — Health and additional benefit options
• Training & Mentorship — Ongoing coaching and professional development
• Career Advancement — Leadership opportunities based on performance
• Annual Incentive Trips — Qualify for company-sponsored travel to destinations such as the Bahamas, Cancun, Las Vegas, and more