Incident Commander: Technical Support Engineer (Remote)

YugabyteDB; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

Retirement plans

Unlimited PTO

Job summary

YugabyteDB is seeking a Technical Support Engineer to handle live cases involving distributed PostgreSQL databases and cloud-native infrastructure. You will work with a global team across time zones to resolve incidents, analyze root causes, and provide precise mitigations.

The role emphasizes proactive problem-solving, detailed documentation, and collaboration with engineering. Remote Americas with competitive compensation awaits the right candidate.

Qualifications

• Experience with Linux tools and command line navigation.
• Strong incident management and problem-solving under pressure.
• Experience on a support team for large software products is a plus.
• Ability to read logs, trace issues, and surface root causes.
• Excellent note-taking and handover documentation skills.

Responsibilities

• Triage and own technical support tickets from enterprise customers across time zones.
• Investigate incidents methodically, surface root causes, not just fixes.
• Write clear internal notes and handover docs for continuity.
• Attempt repros of customer issues and document steps to replicate.
• Escalate to engineering with evidence for immediate action.
• Contribute to knowledge base and improve handling of known issues.
• Maintain calm, professional communication with customers.

Skills

Linux command line

Incident management

Customer support

Distributed systems

PostgreSQL/SQL knowledge

Tools

grep

find

SQL

Job description

YugabyteDB is seeking a Technical Support Engineer to handle live cases involving distributed PostgreSQL databases and cloud-native infrastructure. You will work with a global team across time zones to resolve incidents, analyze root causes, and provide precise mitigations.

The role emphasizes proactive problem-solving, detailed documentation, and collaboration with engineering. Remote Americas with competitive compensation awaits the right candidate.