Remote Technical Support Engineer – APJ (Distributed DBs)

YugabyteDB; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible remote work

Competitive compensation and benefits

Job summary

Yugabyte is seeking a Technical Support Engineer to join our Customer Support organization. This role is remote and aligned with IST hours, collaborating with customers to troubleshoot YugabyteDB and guide them through technical challenges.

The ideal candidate has 3–5 years in a technical role with strong fundamentals in databases, distributed systems, cloud platforms, or Linux/Unix. Excellent problem-solving and communication skills are essential for a fully remote, global team.

Qualifications

• 3–5 years of industry experience in a technical role.
• Strong fundamentals in databases, distributed systems, cloud platforms, Linux/Unix, or programming.
• Excellent problem-solving and analytical skills with ability to learn quickly.
• Strong written and verbal communication for technical and non-technical audiences.
• Independent, customer-first mindset with remote-work discipline.
• Willingness to work across global teams and participate in on-call rotation.

Responsibilities

• Provide timely, empathetic, and technically sound assistance to YugabyteDB customers.
• Troubleshoot and resolve issues involving distributed databases, cloud infra, APIs, and integrations.
• Collaborate with Engineering, Product, and Documentation to address customer needs.
• Maintain detailed case documentation and follow support processes.
• Contribute to knowledge base articles and self-service tools.
• Continuously learn new technologies within Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours support when assigned.

Skills

Databases

Distributed systems

Cloud platforms

Linux/Unix administration

Programming/scripting

Tools

Python

Bash

Java

Job description

Yugabyte is seeking a Technical Support Engineer to join our Customer Support organization. This role is remote and aligned with IST hours, collaborating with customers to troubleshoot YugabyteDB and guide them through technical challenges.

The ideal candidate has 3–5 years in a technical role with strong fundamentals in databases, distributed systems, cloud platforms, or Linux/Unix. Excellent problem-solving and communication skills are essential for a fully remote, global team.