Remote Technical Support Engineer — Incident Commander

YugabyteDB; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Yugabyte is seeking a Technical Support Engineer to join the Americas-based remote team. You’ll handle live cases on YugabyteDB, a cloud-native distributed PostgreSQL database, supporting enterprise customers with complex distributed systems.

You’ll diagnose issues in real time, write actionable notes, and collaborate across global time zones to resolve problems quickly. Ideal candidates have a technical background, experience with Linux tools, and a proactive mindset.

Qualifications

• Experience supporting enterprise software.
• Strong problem-solving and debugging skills.
• Excellent written and verbal communication.

Responsibilities

• Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones
• Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause
• Write clear internal notes and handover documentation so the next engineer can pick up exactly where you left off
• Attempt repros of customer issues and document steps for others to replicate
• Escalate to engineering when warranted, with enough evidence that they can act immediately
• Contribute to the team’s shared knowledge base and improve how we handle problems we’ve seen before
• Be the calm, professional voice a customer hears when their weekend just got complicated

Skills

Linux

Incident management

Technical troubleshooting

Documentation

Communication

Tools

grep

find

Job description

Yugabyte is seeking a Technical Support Engineer to join the Americas-based remote team. You’ll handle live cases on YugabyteDB, a cloud-native distributed PostgreSQL database, supporting enterprise customers with complex distributed systems.

You’ll diagnose issues in real time, write actionable notes, and collaborate across global time zones to resolve problems quickly. Ideal candidates have a technical background, experience with Linux tools, and a proactive mindset.