Remote Enterprise SaaS Customer Success Manager

Swooped; United States; Remote; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

Swooped is seeking a Customer Success Manager (Enterprise SaaS) to manage and grow relationships with large enterprise clients, drive software adoption, and help clients realize measurable business value.

The role is full-time and remote within the United States, leveraging domain knowledge of restaurant and hospitality operations to address client challenges across labor efficiency, guest experience, and transaction management.

Qualifikationen

• 5+ years of client-facing experience in Customer Success or Account Management.
• Proven track record managing enterprise SaaS accounts.
• Excellent communication and collaboration skills in a remote setting.

Aufgaben

• Manage and expand relationships with enterprise accounts to ensure long-term value.
• Plan and lead Quarterly Business Reviews (QBRs) with key stakeholders.
• Collaborate with Sales, Product and Support to resolve client challenges and improve outcomes.
• Advocate for product improvements based on client feedback.

Kenntnisse

Enterprise SaaS experience

QBR execution

Customer relationship management

Remote collaboration

Tools

CRM software

Jobbeschreibung

Swooped is seeking a Customer Success Manager (Enterprise SaaS) to manage and grow relationships with large enterprise clients, drive software adoption, and help clients realize measurable business value.

The role is full-time and remote within the United States, leveraging domain knowledge of restaurant and hospitality operations to address client challenges across labor efficiency, guest experience, and transaction management.