Senior Enterprise Systems Engineer – Remote Telephony Expert

United States Senate Sergeant at Arms; Washington (District of Columbia); Remote; USD 155,000 - 170,000; Full time

Benefits offered by this job

Student loan reimbursement

Professional development

Transportation subsidy

TSP/retirement savings

Employee Assistance Program

Job summary

United States Senate Sergeant at Arms seeks a Principal Systems Engineer to join the Enterprise Systems department. You will plan, test, install, and maintain a robust communications and collaboration environment across campus and WAN, providing escalation support for telephony and call statistics.

The role requires strong analytical and communication skills, the ability to manage multiple tasks, and independent work habits.

Qualifications

• Eight to ten years of relevant work experience (GED), six to eight years (Associates), four to six years (Bachelor’s), two to four years (Master’s).
• Expert-level technical support on Senate hardware, software, storage solutions, and network systems.
• Project management on assigned projects; plans, timelines, and staff assignments.

Responsibilities

• Contributes to incident responses from other sections, including the help desk.
• Develops standard operating procedures and coordinates work efforts to address issues.
• Provides technical support for Senate IT or telecommunications services to users and staff.

Skills

Cisco expertise

Enterprise IT management

Telephony systems

LAN/WAN/SAN troubleshooting

Project management

Analytical skills

Education

High School Diploma/ GED

Tools

Cisco CUCM

Cisco Unity Connection

Cisco UCCE

Voice Gateways

Job description

United States Senate Sergeant at Arms seeks a Principal Systems Engineer to join the Enterprise Systems department. You will plan, test, install, and maintain a robust communications and collaboration environment across campus and WAN, providing escalation support for telephony and call statistics.

The role requires strong analytical and communication skills, the ability to manage multiple tasks, and independent work habits.