Remote Enterprise Network Operations Engineer

KCM Technical; Dallas (TX); Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

KCM Technical is seeking a Network Operations Engineer to support a large-scale enterprise network from Dallas, with telework options. You will handle campus switching, routing, and wireless infrastructure, act as a trusted adviser, and coordinate with HPE Networking teams to maintain network reliability and performance.

The role emphasizes customer engagement, operational excellence, and proactive improvements.

Qualifikationen

• Minimum 5 years in large-scale enterprise network environments.
• Strong experience with campus switching and routing.
• Experience with EX Series and QFX Series switching platforms.
• Experience with Mist Wireless Assurance and Marvis AI.
• Strong customer-facing communication and relationship skills.
• Ability to work independently as a technical advisor.

Aufgaben

• Serve as the primary technical resource for network operations and infrastructure initiatives.
• Act as the liaison between the customer and HPE Networking teams.
• Provide day-to-day support for campus switching, routing, and wireless infrastructure.
• Develop trusted relationships with customer technical teams and stakeholders.
• Troubleshoot and resolve complex network issues with cross-team coordination.
• Support network migrations, upgrades, and infrastructure refresh projects.
• Analyze network performance and propose improvements for reliability and scalability.
• Create implementation plans, validation procedures, rollback plans, and runbooks.
• Coordinate hardware lifecycle activities including RMA management.
• Deliver regular status updates to stakeholders and conduct knowledge transfer.
• Identify opportunities for automation and operational improvement.
• Define best practices for deployment and lifecycle management of HPE Networking solutions.

Kenntnisse

Enterprise networking

LAN/WAN

Troubleshooting

Wireless technologies

AI-driven networking

Tools

EX Series

QFX Series

Mist Wireless Assurance

Marvis AI

Jobbeschreibung

KCM Technical is seeking a Network Operations Engineer to support a large-scale enterprise network from Dallas, with telework options. You will handle campus switching, routing, and wireless infrastructure, act as a trusted adviser, and coordinate with HPE Networking teams to maintain network reliability and performance.

The role emphasizes customer engagement, operational excellence, and proactive improvements.