Remote Enterprise LMS Tech Support Specialist

Blackboard

United States

On-site

USD 65,000 - 82,000

Full time

14 days+

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Job summary

Blackboard is seeking a Technical Support I to join our remote team serving the United States. You will handle technical issues for Blackboard LMS customers, focusing on system administrators at higher education institutions.

In a 24x7 support environment, you will troubleshoot web applications, coordinate with product teams, and contribute to knowledge base articles. Applicants should have 2–4 years in enterprise support, strong communication, and solid understanding of databases and web tech.

Qualifications

2–4 years in a client-facing enterprise product support role.
Strong analytical, problem-solving, and communication skills.
Experience working in a self-directed environment.
Ability to research and resolve problems using diverse resources.
Knowledge of system and database administration principles.
Familiarity with PostgreSQL and MS SQL Server.
Understanding of HTML, CSS, JavaScript and web technologies.
U.S. Citizenship required.
Fluency in written and spoken English.

Responsibilities

Manage resolution of technical issues for assigned customers (system admins of educational institutions).
Troubleshoot complex web applications across server, database, OS, and deployment components.
Provide excellent customer management and proactive issue advocacy.
Analyze trends and report risks or opportunities to Product Support Management.
Prioritize issues and maintain CRM data, updating stakeholders regularly.
Collaborate with Account Managers, escalation teams, and developers to resolve issues.
Draft and review Knowledge Base articles for known and frequent issues.