Remote Enterprise Customer Success Manager for Growth

Precision Labs; United States; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Remote budget

Professional development stipend

6 paid education days

Unlimited PTO

MacBook

Remote team events

Health benefits

401(k) match

Equity options

Job summary

Rasa is hiring a Customer Success Manager to join our Go-to-market team. The role focuses on establishing strong, scalable customer relationships that drive adoption, retention, and expansion, reporting to the Head of Customer Success.

This is a 100% remote position based in the USA, East Coast, with the team spread globally and a strong emphasis on post-sale customer value and cross-functional collaboration.

Qualifications

• Experience managing a book of business with post-sale lifecycle responsibilities.
• Ability to run QBRs, onboarding, and renewal processes.
• Proven track record in driving upsell and cross-sell opportunities.
• Comfort discussing technical topics with IT stakeholders and customers.
• Ability to understand product tech well enough to demo and explain.
• Experience with large SaaS/tech customers and relationships.

Responsibilities

• Own a portfolio of enterprise customers and act as primary post-sale contact.
• Ensure successful onboarding and adoption of our platform.
• Lead kick-off calls, project meetings, QBRs, and renewals with impact.
• Identify expansion opportunities within accounts to drive revenue.
• Address challenges, manage escalations, and maintain clear communication.
• Demonstrate business value through data, insights, and outcomes.
• Maintain accurate renewal forecasting and account health.

Skills

Book of business

QBRs

Renewals

Upsell

Technical conversations

Cross-functional

Job description

Rasa is hiring a Customer Success Manager to join our Go-to-market team. The role focuses on establishing strong, scalable customer relationships that drive adoption, retention, and expansion, reporting to the Head of Customer Success.

This is a 100% remote position based in the USA, East Coast, with the team spread globally and a strong emphasis on post-sale customer value and cross-functional collaboration.