Remote Enterprise Client Success Director (Growth)

Redwood Logistics; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Learning & Development resources

Internal mobility opportunities

Employee referral bonus program

ERGs

Paid time off & holidays

Paid parental leave

401k with match

Health, dental, vision insurance

Job summary

Redwood Logistics is seeking a Director of Client Success in a hybrid role (Chicago preferred, remote within the U.S.). You will own the value realization, growth strategy, and executive relationships across a large client portfolio, driving revenue growth, renewals, and strategic improvements.

You will partner with Sales, Operations, and Finance to deliver measurable ROI, leverage TMS/BI tools, and influence product direction while managing pricing and risk across multiple transportation modes.

Qualifications

• 8+ years in transportation and logistics with progressive growth across sales, account management, managed transportation, or solution design.
• Experience managing enterprise accounts ($100M+ Freight Spend or $10M+ Gross Profit portfolios preferred).
• Strong understanding of all transportation modes including LTL, TL, intermodal, international, parcel, and cross-border freight.
• Bachelor’s degree required; authorized to work in the U.S.; willingness to travel up to 40% (including international).

Responsibilities

• Own the value realization and growth strategy for a large portfolio of strategic, enterprise transportation clients.
• Develop multi-year account growth roadmaps aligned to customer supply chain strategy and service objectives.
• Lead executive reviews and act as strategic advisor on network design, procurement events and tech enablement.
• Drive revenue retention, pricing discussions and contract renewals while reducing churn.

Skills

Growth strategy

Executive relationships

Pricing strategy

Data storytelling

Cross-functional leadership

Churn mitigation

Revenue growth

Portfolio management

Process improvement

Strategic advisory

Education

Bachelor’s degree

Tools

Oracle OTM

MercuryGate

Tableau

Power BI

Salesforce

ERP/WMS integrations

Job description

Redwood Logistics is seeking a Director of Client Success in a hybrid role (Chicago preferred, remote within the U.S.). You will own the value realization, growth strategy, and executive relationships across a large client portfolio, driving revenue growth, renewals, and strategic improvements.

You will partner with Sales, Operations, and Finance to deliver measurable ROI, leverage TMS/BI tools, and influence product direction while managing pricing and risk across multiple transportation modes.