Enterprise CCaaS BDR – Remote Prospecting Dynamo

Zoom; California (MO); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Job summary

Zoom is seeking a Contact Center Business Development Representative to lead top-of-funnel outreach for Zoom Contact Center, engaging with enterprise C‑level and VP decision-makers. You will own outbound campaigns, collaborate with Account Executives, and drive pipeline with tailored ABM plays.

This hybrid role offers exposure to senior sales leadership, growth opportunities, and a clear path to Account Executive as you develop CCaaS domain expertise and strategic messaging.

Qualifications

• Experience with contact center solutions (CCaaS) or customer experience technologies.
• Excellent customer service and sales acumen required.
• Ability to work with CX Specialists, Sales, ABM, and geo BDRs to refine strategies.
• Proven track record in high-volume outbound prospecting and overcoming rejection.
• Experience engaging C-level and VP executives with consultative messaging.
• Contributing to pipeline growth and meeting quotas.

Responsibilities

• Identify enterprise accounts that would benefit from Zoom Contact Center using targeted lists and ABM campaigns.
• Execute 70+ outbound activities per day (cold calls, emails, video messages, LinkedIn).
• Collaborate with CX Specialists, Field Marketing, geo BDRs, and ABM teams on targeted campaigns.
• Conduct discovery calls to qualify opportunities and understand contact center needs.
• Develop account-specific messaging to engage CX, IT, and Operations leaders.
• Maintain accurate records in Salesforce and contribute to enterprise pipeline growth.
• Track weekly/monthly performance and adjust strategies based on results.

Skills

CCaaS experience

Customer service

Sales acumen

Cross-team collaboration

High-volume outbound

Executive engagement

Tools

Salesforce

Job description

Zoom is seeking a Contact Center Business Development Representative to lead top-of-funnel outreach for Zoom Contact Center, engaging with enterprise C‑level and VP decision-makers. You will own outbound campaigns, collaborate with Account Executives, and drive pipeline with tailored ABM plays.

This hybrid role offers exposure to senior sales leadership, growth opportunities, and a clear path to Account Executive as you develop CCaaS domain expertise and strategic messaging.