Senior Sustainment Lead, Federal Production Apps

Concept Solutions, LLC; Reston (VA); Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Immediate vesting

Job summary

Concept Solutions, LLC is seeking a Sustainment Lead to oversee Tier 3 sustainment activities for a DoW application modernization program. The role focuses on maintaining security, stability, and availability across a portfolio of production apps through change-control, release management, and strong customer relationships.

The candidate will lead cross-functional teams, manage releases, and ensure continuous operations, with hybrid work from Reston, VA and U.S. remote locations as needed.

Qualifications

• 10+ years of experience in application sustainment or engineering management supporting Federal production systems that handle sensitive data.
• Demonstrated experience leading Tier 3 technical support and sustainment teams across multiple applications.
• Strong understanding of formal change-control processes, application release management, and production operations.

Responsibilities

• Lead Tier 3 sustainment operations across a portfolio of production applications from day one, ensuring operational continuity and service reliability.
• Establish and maintain the issue register, customer-approved release calendar, on-call rotation, operational runbooks, and monthly reporting required to support milestone acceptance.
• Oversee the eApp, IEP/PDT, integration, and operations squads, ensuring coordination across teams and effective resolution of technical issues.
• Prioritize defects, patches, and application releases while maintaining availability at or above the documented baseline.
• Assume responsibility for the customer sustainment relationship from the Transition Lead following the Phase 1 exit.
• Ensure sustainment activities follow established change-control processes and customer requirements.

Skills

Sustainment leadership

Cross-functional leadership

Release management

Change control

Customer relationships

Tools

Jira

ServiceNow

Job description

Concept Solutions, LLC is seeking a Sustainment Lead to oversee Tier 3 sustainment activities for a DoW application modernization program. The role focuses on maintaining security, stability, and availability across a portfolio of production apps through change-control, release management, and strong customer relationships.

The candidate will lead cross-functional teams, manage releases, and ensure continuous operations, with hybrid work from Reston, VA and U.S. remote locations as needed.