Enterprise Applications Support Analyst – DoD (Hybrid)

Concept Solutions, LLC; Reston (VA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

Concept Solutions, LLC (CS) is seeking an Application Support Analyst to back a mission-critical modernization program for a Department of War customer. You will provide Tier 2 support for three enterprise applications and help ensure a reliable user experience for about 180,000 monthly users.

Hybrid work location in Reston, VA with on-site work at government facilities as required. Strong Jira/ServiceNow experience and excellent written communication are essential; U.S.

Qualifications

• Minimum of 2 years providing application support, troubleshooting, or issue triage for enterprise web applications.
• Experience using Jira and ServiceNow for incident tracking, documentation, and issue management.
• Strong written communication skills to document technical issues and develop user-facing support information.

Responsibilities

• Receive and manage Tier 2 escalations across three enterprise applications serving ~180,000 users per month.
• Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution.
• Maintain accurate issue registers and track escalations through established support processes.
• Develop and maintain known-issue documentation and user-facing workarounds.
• Identify recurring issues and prepare monthly reports highlighting trends and support activity.
• Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability.

Skills

Application support

Jira

ServiceNow

Troubleshooting

Documentation

Job description

Concept Solutions, LLC (CS) is seeking an Application Support Analyst to back a mission-critical modernization program for a Department of War customer. You will provide Tier 2 support for three enterprise applications and help ensure a reliable user experience for about 180,000 monthly users.

Hybrid work location in Reston, VA with on-site work at government facilities as required. Strong Jira/ServiceNow experience and excellent written communication are essential; U.S.