Remote Enterprise Applications Analyst & Process Optimizer

South-Shore-Transportation; Eagan (MN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

South-Shore-Transportation IT Analyst role supports enterprise applications by troubleshooting issues, coordinating resolutions, documenting requirements, testing changes, and assisting users. You will collaborate with business teams, IT staff, and vendors to deliver reliable system support and improvements.

The position emphasizes gathering requirements, testing, upgrades, integrations, data accuracy, and process improvements.

Qualifications

• 2–5 years of IT analysis or related role preferred.
• Bachelor’s degree or college diploma in IT/IS/Business or related field; equivalent education and experience considered.
• Experience supporting business applications, troubleshooting issues, documenting requirements, and assisting end users.
• Transportation, logistics, or fleet-operations experience preferred.
• Experience with upgrades, integrations, implementations, or process improvements.
• Experience with project management is an asset.

Responsibilities

• Support assigned applications through configuration, troubleshooting, issue resolution, performance monitoring, and coordination with internal teams and vendors.
• Gather and document business requirements, process flows, functional specifications, user guides, training materials, and support procedures.
• Assist with upgrades, implementations, integrations, data conversions, and enhancements under guidance of senior team members.
• Perform system, integration, regression, and user acceptance testing; document defects, validate fixes, and confirm data accuracy.
• Analyze recurring issues and business processes to identify practical improvements to application stability, efficiency, accuracy, and user experience.
• Provide end-user support by investigating questions, communicating status, and coordinating timely resolution.
• Support access reviews, system controls, SOX requirements, and audit evidence per procedures.

Skills

Requirements gathering

Process mapping

Testing

Documentation

Application support

Change management

Education

Bachelor’s degree in IT/IS/Business

Tools

Microsoft 365

SQL

Databases

Reporting tools

Ticketing systems

Testing tools

Job description

South-Shore-Transportation IT Analyst role supports enterprise applications by troubleshooting issues, coordinating resolutions, documenting requirements, testing changes, and assisting users. You will collaborate with business teams, IT staff, and vendors to deliver reliable system support and improvements.

The position emphasizes gathering requirements, testing, upgrades, integrations, data accuracy, and process improvements.