Remote Application Analyst — Enterprise Apps & IT Support

BRG

Chicago (IL)

Remote

USD 90,000 - 120,000

Full time

4 days ago

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Job summary

BRG is seeking a full-time Application Analyst who will serve as a resident expert on BRG’s suite of enterprise applications. The role collaborates with Accounting, Finance, HR, and Legal to understand objectives and optimize, configure, secure, and enhance systems used by these teams.

The analyst will coordinate with BRG IT and third-party consultants, reporting to the Application Manager. Remote candidates are welcome, with in-office options in Emeryville, Chicago, Dallas, Boston, or

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, Accounting, or Finance or relevant experience.
2+ years of experience in applications analysis, system integration, or software support.
Experience with SaaS (cloud) and IT service management tools like ServiceNow.

Responsibilities

Understand business and technical processes by working with stakeholders and SMEs.
Build relationships with corporate staff and understand core functions.
Maintain, troubleshoot, and remediate applications and related issues.
Provide Tier 3 support for enterprise systems.
Evaluate and propose technical solutions to improve functions.
Plan and execute application installations, upgrades, and adjustments.
Create and maintain knowledge bases and SOPs.
Develop technical writing and documentation standards.
Manage system maintenance and data-related downtime.
Meet with business users to understand needs and workflows.
Evaluate existing systems and vendor options to address problems.
Ensure application and data security.
Participate in IT change management for new apps/modules.