Remote Enterprise AI Services Director

Genesys Cloud Services, Inc.; Denver (CO); On-site; USD 129,600 - 228,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible work schedules

Open Time Off + holidays

401(k) matching

Career growth

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a Senior Services Engagement Director to lead enterprise-scale customer experience transformation. You will own end-to-end services revenue across a defined portfolio, guiding AI-enabled transformations and aligning executives around measurable outcomes.

This role sits at the intersection of sales, services, and customer success, with broad visibility and impact. You will design and drive multi-solution engagements, collaborate with cross-functional leaders, and negotiate

Qualifications

• 5 to 7+ years of experience in SaaS or cloud sales, with a strong focus on Professional Services engagements.
• Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments.
• Proven track record of owning and closing services-driven revenue across large, strategic accounts.
• Strong experience supporting cloud transformation initiatives, including migration and modernization programs.
• Background in CCaaS, customer experience platforms, or related enterprise.

Responsibilities

• Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth and long-term value.
• Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption.
• Lead complex, multi-solution services engagements aligning consulting, implementation, migration, and optimization to measurable outcomes.
• Design outcome-driven proposals that quantify impact across AI-powered CX, automation, analytics, and orchestration initiatives.
• Partner with cross-functional leaders to align services strategy with account plans and lifecycle milestones.
• Influence deal structures and negotiate agreements that maximize customer value, retention, and recurring revenue potential.
• Guide customers through AI-enabled transformation journeys that improve operational efficiency and digital performance.
• Ensure alignment between services sold and delivery execution to achieve successful outcomes
• Expand services footprint within existing accounts by identifying opportunities for innovation and AI enablement
• Strengthen executive relationships to drive retention and platform expansion
• Maintain deep expertise in AI-enabled CX trends and emerging technologies to inform strategy
• Enable adoption of new Genesys capabilities and services that enhance performance and scalability

Skills

SaaS sales

Professional Services

Enterprise accounts

Cloud transformation

CCaaS/CX platforms

Job description

Genesys is seeking a Senior Services Engagement Director to lead enterprise-scale customer experience transformation. You will own end-to-end services revenue across a defined portfolio, guiding AI-enabled transformations and aligning executives around measurable outcomes.

This role sits at the intersection of sales, services, and customer success, with broad visibility and impact. You will design and drive multi-solution engagements, collaborate with cross-functional leaders, and negotiate