Remote Enrollment Specialist – AI Care Management

Phamily; Indianapolis (IN); Remote; USD 25,000 - 30,000; Part time

Job summary

Phamily, the core technology platform of Jaan Health, seeks a Patient Support Specialist to guide patients through enrollment in Phamily-enabled care programs. You will conduct high-volume outreach, educate patients on proactive chronic care, and help strengthen communication between patients, providers, and care teams.

This part-time role starts fully remote and will eventually transition to onsite work at our new Indianapolis office, reporting to the Enrollment & Consent Manager.

Qualifications

• Prior Care Management experience.
• Excellent written and verbal communication skills, especially over the phone.
• Ability to perform high-volume, high-quality patient outreach with professionalism and consistency.
• Call center experience and strong telephone etiquette.
• Friendly, personable, and self-motivated approach with a passion for helping others, particularly patients with chronic conditions or ongoing care needs.
• Strong organizational skills, attention to detail, and commitment to accurate record-keeping.
• Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone.

Responsibilities

• Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients.
• Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner.
• Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation.
• Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows.
• Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner.
• Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care.
• Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs.
• Identify and elevate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.

Skills

Care management experience

Excellent communication

Call center experience

Phone etiquette

Organizational skills

Tech proficiency

Job description

Phamily, the core technology platform of Jaan Health, seeks a Patient Support Specialist to guide patients through enrollment in Phamily-enabled care programs. You will conduct high-volume outreach, educate patients on proactive chronic care, and help strengthen communication between patients, providers, and care teams.

This part-time role starts fully remote and will eventually transition to onsite work at our new Indianapolis office, reporting to the Enrollment & Consent Manager.