Bilingual Patient Support Specialist (Part-Time) (Fully Remote)

Jaan Health; United States; À distance; USD 42 000 - 66 000; Plein temps

Résumé du poste

Jaan Health is seeking a Frontline Patient Support Specialist in the United States to help patients understand and enroll in Phamily-enabled care programs. You will conduct high-volume phone outreach and manage the Scheduling inbox with timely follow-up.

You will educate patients on proactive chronic care support, document interactions and enrollment outcomes, and collaborate with care teams to ensure a seamless patient journey.

Qualifications

• Must be bilingual English/Spanish with care management experience.
• Experience in call center and telephone communication.
• Comfort using technology with personal laptop, smartphone, and reliable internet.

Responsabilités

• Educate patients on proactive chronic care support and address questions or concerns.
• Accurately document patient interactions, outreach attempts, and enrollment outcomes.
• Collaborate with care teams and internal partners to ensure a seamless patient experience.

Connaissances

Bilingual English/Spanish

Call center experience

Care management experience

Outils

Laptop

Smartphone

Reliable internet

Description du poste

• Frontline Patient Support Specialist helping patients understand and enroll in Phamily-enabled care programs.
• Conduct high-volume phone outreach and manage the Scheduling inbox with timely follow-up.

Key Responsibilities:

• Educate patients on proactive chronic care support and address questions or concerns.
• Accurately document patient interactions, outreach attempts, and enrollment outcomes.
• Collaborate with care teams and internal partners to ensure a seamless patient experience.

Requirements:

• Bilingual English/Spanish with prior care management experience.
• Strong call center and telephone communication skills.
• Comfort using technology, with reliable internet, personal laptop, and smartphone.

Jaan Health is an AI-based care management company that helps healthcare providers deliver proactive care through its Phamily platform. It is a fast-growing, early-stage company with a smart, humble, and collaborative team focused on improving healthcare.