Remote Enrollment Records & Student Services Specialist

University of Miami; Coral Gables (FL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

University of Miami is seeking a dedicated Enrollment Support Specialist to deliver excellent customer service to prospective and current students and families. This remote role involves reviewing and maintaining enrollment documents, ensuring data accuracy in Slate, CaneLink, and related systems, and coordinating communication across departments.

The position requires attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced higher-education

Qualifications

• High school diploma required; post-secondary education preferred.
• No prior experience required, but 1 year in records management or customer service is a plus.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills for interactions with students, families, and administrators.

Responsibilities

• Serve as primary contact via phone and email for admission and financial aid inquiries.
• Review, sort, and maintain enrollment documents and records in university systems.
• Ensure confidentiality and data integrity of student records.
• Assist with transcript review, document collection, and I-20 processing support.
• Maintain data accuracy and resolve discrepancies in Slate and CaneLink.

Skills

Customer service

Multitasking

Oral and written communication

Education

High School Diploma

Tools

Slate

PeopleSoft/CaneLink

PowerFAIDS

OnBase

Job description

University of Miami is seeking a dedicated Enrollment Support Specialist to deliver excellent customer service to prospective and current students and families. This remote role involves reviewing and maintaining enrollment documents, ensuring data accuracy in Slate, CaneLink, and related systems, and coordinating communication across departments.

The position requires attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced higher-education