Enrollment Operations Specialist

University of Miami; Coral Gables (FL); Remote; USD 42,000 - 64,000; Full time

Job summary

The University of Miami, Division of Enrollment Management, invites applications for a full-time Enrollment Operations Specialist to work remotely.

You will support special populations, process I-20 requests with ISSS, manage the Need Information workflow, and provide concierge service to the Athletes department, ensuring accuracy across Slate CRM, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.

Qualifications

• High school diploma required; post-secondary education preferred.
• 1 year of relevant work experience managing records, preferably in higher education or corporate setting.
• Knowledge of records management concepts is important for this position.
• Strong attention to detail and ability to manage multiple projects and tasks simultaneously.
• Excellent oral and written communication skills and ability to provide customer service to students, parents, and administrators.

Responsibilities

• Manage the I-20 workflow and prepare files for admission review across systems.
• Liaise with the Athletics Department to ensure athlete records are complete and accurate.
• Assist Admissions and Enrollment Management Operations with student record changes.
• Process undergraduate student records from initial contact through enrollment.
• Generate queries and analyze results to troubleshoot data discrepancies across systems.
• Review mismatched records and correct errors to ensure data accuracy across platforms.
• Assist with final high school transcript reviews and respond to student/parent inquiries.

Skills

Attention to detail

Communication skills

Customer service

Multi-tasking

Education

High school diploma

Post-secondary education preferred

Tools

Slate CRM

PeopleSoft/CaneLink

PowerFAIDS

College Board

OnBase

Job description

The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Enrollment Operations Specialist to work remote.

Under the supervision of the Director, the Enrollment Operations Specialist is responsible for supporting special populations, including processing I-20 requests in coordination with International Student and Scholar Services (ISSS), processing and maintaining the Need Information workflow, and providing concierge service to the Athletes department. In addition, this person reviews, sorts, classifies, maintains, and archives documents, data, test scores, and other sensitive information related to students' official enrollment records using the University's student information systems, including Slate CRM, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.

Department Specific Functions:

• Manages the I-20 workflow process preparing files for Admission to submit for approval; Reviews student record data for accuracy and makes necessary changes across all systems, monitors I-20 checklist items, and communicates and assists students with compiling necessary documentation to satisfy requirements.
• Liaison with the Athletics Department to ensure student athlete records are accurate and applications are complete and ready for review.
• Assists Admissions and EM Operations teams with student record change requests.
• Processes documents for undergraduate student records, from the first point of contact through enrollment.
• Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained.
• Generates queries, reviews, and analyzes results to troubleshoot data discrepancies and ensures student record data is accurate and complete.
• Assists in reviewing mismatched records in application staging queues and corrects errors as needed to ensure accuracy across systems.
• Reviews files in the Need Info Queue Reader Bins, assigns and satisfies application checklists accordingly.
• Assists with the final high school transcript review process.
• Addresses student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High school diploma required. Post-secondary education preferred.
• One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting.
• Knowledge of records management concepts is important for this position.
• Strong attention to details and ability to manage multiple projects and tasks simultaneously is required.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators

Any appropriate combination of relevant education and work experience will be considered.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff