Remote Enrollment Navigator for Veterans Programs

Syracuse University; City of Syracuse (NY); On-site; USD 2,845,000 - 3,568,000; Full time

Job summary

Syracuse University’s D’Aniello Institute for Veterans and Military Families (IVMF) seeks an on-campus Navigator to guide veterans, service members, and military families to the right IVMF program. You will assess goals, eligibility, readiness, timing, and constraints while explaining pathways clearly and enabling smooth enrollment.

The role operates in a high-volume, person-centered environment, with careful documentation, warm handoffs, and cross-program referrals to support the participant

Qualifications

• 3-5 years in program advising, enrollment, admissions or related student services.
• Excellent organization, planning, and problem-solving skills.
• Experience with veterans or military families.

Responsibilities

• Serve as primary point of contact for prospective participants guiding to IVMF programs.
• Conduct discovery conversations to determine goals, eligibility and timing and recommend next steps.
• Document interactions in the CRM with clear ownership and next actions.

Skills

Active listening

Discovery conversations

CRM documentation

CRM experience (Salesforce)

MS Office

Monday.com

Microsoft Teams

Tools

Salesforce

Microsoft Office

Monday.com

Microsoft Teams

Job description

Syracuse University’s D’Aniello Institute for Veterans and Military Families (IVMF) seeks an on-campus Navigator to guide veterans, service members, and military families to the right IVMF program. You will assess goals, eligibility, readiness, timing, and constraints while explaining pathways clearly and enabling smooth enrollment.

The role operates in a high-volume, person-centered environment, with careful documentation, warm handoffs, and cross-program referrals to support the participant