Remote Enrollment Navigator

BoldAge PACE; Tallahassee (FL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental

Generous PTO

401K with Match

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Match after one year

Job summary

BoldAge PACE is seeking an Enrollment Advisor (Remote) to act as the first contact for new referrals, managing a high-volume pipeline via phone, text, and email. You will qualify prospects, determine enrollment readiness, and coordinate Medicaid verification with internal partners, ensuring a smooth handoff to the Enrollment Navigator.

Required a Bachelor’s degree and at least 3 years in inside sales or healthcare enrollment. Bilingual English/Spanish is preferred.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, or related field preferred.
• Minimum of 3 years of experience in inside sales, healthcare enrollment, patient access, admissions, or a high-volume call center.
• Proven success managing a sales pipeline and achieving enrollment goals.
• Experience using CRM systems (Aline, Salesforce or similar) and maintaining accurate documentation.
• Healthcare, Medicare/Medicaid, PACE, or senior services experience preferred.
• Bilingual (English/Spanish) preferred, where applicable.

Responsibilities

• Qualify and disqualify prospects and determine eligibility alignment for enrollment.
• Own speed-to-lead and be the first point of contact for new referrals.
• Manage a high-volume pipeline across phone, text, and email channels.
• Lead discovery conversations to surface participant needs and enrollment pathways.
• Coordinate Medicaid verification and intake with internal partners.
• Provide warm handoffs to Enrollment Navigator and ensure a seamless transition.
• Maintain CRM documentation and communicate with referral sources.

Skills

Inside sales

CRM experience

Bilingual (English/Spanish)

Education

Bachelor's degree in Business or related field

Tools

Aline CRM

Salesforce

Job description

BoldAge PACE is seeking an Enrollment Advisor (Remote) to act as the first contact for new referrals, managing a high-volume pipeline via phone, text, and email. You will qualify prospects, determine enrollment readiness, and coordinate Medicaid verification with internal partners, ensuring a smooth handoff to the Enrollment Navigator.

Required a Bachelor’s degree and at least 3 years in inside sales or healthcare enrollment. Bilingual English/Spanish is preferred.