Remote Enrollment Call Center Counselor

Liberty University, Inc.; United States; À distance; USD 20 000 - 28 000; Plein temps

Résumé du poste

Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Counselor and Admissions Consultant. As part of our Online Enrollment Team, you can work from home or in our office, with selection matching your skills to the best-fit role.

Responsibilities include converting prospects to applicants, handling high call volumes, counseling on admissions and financial aid, and promoting online education. Training lasts 8–10 weeks with a 11:00 AM to 8:00 PM shift.

Qualifications

• High school diploma required; customer service or sales experience preferred.
• A bachelor's degree and previous contact center experience are a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills; respond to emails and calls within 24 hours.

Responsabilités

• Convert prospective students into qualified applicants for Liberty University Online programs.
• Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs.
• Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues.
• Answer complex questions related to the University's admission policies and procedures.
• Utilize information management systems to perform contacts and record necessary information.
• Promote the features and benefits of online programs and emphasize the value of online education.
• Build relationships with support offices to address student concerns and enhance the student experience.
• Implement feedback to improve processes and exceed departmental KPIs.
• Identify new and innovative ways to enhance recruitment and student services.

Connaissances

Customer service

Sales experience

MS Office

Communication

Multitasking

Formation

High school diploma

Bachelor's degree preferred

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Counselor and Admissions Consultant. As part of our Online Enrollment Team, you can work from home or in our office, with selection matching your skills to the best-fit role.

Responsibilities include converting prospects to applicants, handling high call volumes, counseling on admissions and financial aid, and promoting online education. Training lasts 8–10 weeks with a 11:00 AM to 8:00 PM shift.