COLL REPR SR

UCSF Career Site; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Dental Center is seeking a Senior Collections Representative to join the Dental Center Billing Office. The role supports all aspects of the revenue cycle including claim submission, accounts receivable, denials, patient billing inquiries, and payment allocation.

A focus on process improvement ensures compliant and thorough collections of professional fees. Required experience includes insurance follow-up, strong communication, and proficiency with MS Excel, Word, and Outlook.

Qualifications

• Requires at least 1 year of Insurance Follow up experience.
• Graduation from high school or GED and five years of experience (including two years in collections investigation) or equivalent.
• Able to communicate effectively (oral and written).
• Experience with MS Excel, Word and Outlook.
• Strong time management and ability to meet deadlines.
• Ability to work independently or as part of a team.
• Capable of meeting productivity and quality standards.
• Positive attitude and excellent customer service skills.
• Proven ability to coach and mentor staff for optimal results.
• Ability to set priorities and objectives.
• Demonstrates ability to perform all aspects of billing and follow-up with high quality.
• Excellent attendance record.

Responsibilities

• Assist with all aspects of the revenue cycle.
• Support claim submission and accounts receivable processes.
• Handle denials and patient billing inquiries.
• Prepare correspondence and allocate payments.
• Participate in process improvements for compliant collections of professional fees.

Skills

Communication skills

Time management

Customer service

Teamwork

Quality focus

Education

High school diploma or GED

Bachelor's degree or equivalent experience

Tools

EPIC (Apex) system

PeopleSoft

Microsoft Excel

Microsoft Word

Outlook

Job description

This position works in the Dental Center Billing Office to assist with all aspects of the revenue cycle. The Senior Collections Representative helps with Claim submission, Accounts receivable, working denial, Patient Billing Inquiries, Correspondence, Payment Allocation and Process Improvement to ensure compliant and through collections of professional fees performed in the Dental Center.

Qualifications

Required Qualifications:

At least 1 year of previous Insurance Follow upexperience.

Graduation from high school or a GED and five years of experience, including two years of experience in collections investigation; or an equivalent combination of education and experience

Demonstrates ability to communicate effectively (orally andwritten).

Experience with MS Excel, Word and Outlook

Effective time management and ability to meetdeadlines

Ability to work independently or as needed with ateam.

Ability to meet productivity and qualitystandards.

Demonstrates positive attitude and excellent customer serviceskills.

Proven ability to coach and mentor staff for optimalresults

Ability to set priorities, goals andobjectives

Demonstrates ability to perform all aspects of billing and follow-up with superiorquality.

Excellent attendancerecord.

Preferred Qualifications:

• Prior working knowledge of the EPIC (Apex) system, especially PB or HB Insurance Follow upModule(s).
• Prior experience in a medical office environment; strongly preferred
• Knowledge of UC Peoplesoft
• Bachelor's degree in related area and/or equivalent experience/training