Remote Engagement Specialist: Elevate Member Experience

ThrivePass; Denver (CO); Remote; USD 44,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Opportunities for professional growth

Job summary

A forward-thinking benefits company is seeking an Engagement Specialist to enhance customer satisfaction through effective communication and support. This remote position requires 1-3 years of experience in claims adjusting or customer service, a familiarity with insurance practices, and a strong focus on empathy and problem-solving skills. The role offers a competitive salary between $44,000 and $50,000 and a commitment to employee well-being and growth.

Qualifications

• 1–3 years of experience as a claims adjuster, customer service, or phone support.
• Familiarity with insurance concepts like FSA, HSA, and COBRA.
• Ability to deliver high-quality customer service.

Responsibilities

• Ensure timely and accurate customer support.
• Review and process claims from employees and insurance companies.
• Provide professional support while maintaining SLAs.

Skills

Customer-centric

Empathy

Communication skills

Problem-solving

Detail-oriented

Tools

Microsoft Word

Microsoft Excel

Alegeus

Job description

A forward-thinking benefits company is seeking an Engagement Specialist to enhance customer satisfaction through effective communication and support. This remote position requires 1-3 years of experience in claims adjusting or customer service, a familiarity with insurance practices, and a strong focus on empathy and problem-solving skills. The role offers a competitive salary between $44,000 and $50,000 and a commitment to employee well-being and growth.