Remote Engagement Manager: Delivery & Client Success

TEK Systems; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Life Insurance

Short and Long-Term Disability

Health Spending Account (HSA)

Transportation Benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Mentorship and career growth

Job summary

TEKsystems is seeking an Engagement Manager for TEKsystems Global Services. This delivery leadership role manages engagements, ensures on-time delivery within budget, and aligns outcomes with client success criteria. Travel may be required a few times per year.

You will lead teams, manage budgets, forecast, report performance, and drive client satisfaction while collaborating with sales and practice partners to grow existing accounts from Charlotte, NC, on a fully remote basis.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years of experience in project management.
• Excellent oral and written communication skills (English language).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget.
• Financial Management: Managing budgeting, forecasting, and profitability.
• Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements.
• Risk Management and Mitigation: Identifying potential risks early and mitigating them.
• Client Relationship Management: Building rapport and maintaining client relationships.
• Stakeholder Communication: Providing regular updates to stakeholders on progress and outcomes.
• Performance Reporting: Preparing detailed performance reports for senior management and clients.
• Team Leadership and Development: Leading engagement teams and mentoring juniors.
• Client Satisfaction and Retention: Focusing on client satisfaction and addressing issues promptly.
• Business Development: Identifying opportunities for upselling and cross-selling.

Skills

Project management

Communication

Time management

People management

Problem solving

Agile experience

Stakeholder management

Education

Bachelor's Degree or equivalent

Job description

TEKsystems is seeking an Engagement Manager for TEKsystems Global Services. This delivery leadership role manages engagements, ensures on-time delivery within budget, and aligns outcomes with client success criteria. Travel may be required a few times per year.

You will lead teams, manage budgets, forecast, report performance, and drive client satisfaction while collaborating with sales and practice partners to grow existing accounts from Charlotte, NC, on a fully remote basis.