Remote Engagement Coordinator — Client Success & Ops

Remote Jobs; United States; Remote; USD 22,000 - 26,000; Full time

Job summary

EMERSE is seeking an Engagement Coordinator to ensure coaches and clients are fully supported across every engagement. You will maintain client visibility, keep the CRM accurate, prepare contracts and decks, track renewals and NPS, and document each client journey for continuous improvement.

You will learn EMERSE's products and services deeply to answer client questions and proactively resolve issues, helping coaches focus on high-value delivery.

Qualifications

• Experience in coordination, project management or professional services support.
• Strong organizational skills and the ability to run several engagements at once.
• Excellent written and spoken English.
• Fluency with CRM systems, project trackers and content platforms.
• A proactive mindset: you anticipate needs and solve problems on your own.
• High standards of accuracy and attention to detail.

Responsibilities

• Keep Membrain, our CRM, current with each client's journey, renewals, spend and NPS scores.
• Coordinate each client from onboarding through renewal as their trusted point of contact, and monitor client health.
• Run NPS surveys and track client satisfaction.
• Track program results and produce reporting that drives decisions.
• Prepare and edit sales decks, proposals and contracts for the coaches.
• Prepare engagements with the coaches: Miro boards, playbooks, OMG evaluations and programs.
• Coordinate scheduling, logistics and communication with clients.
• Own engagement administration: preparation, debriefs and content updates.
• Work with the coaches to keep dashboards and reporting up to date.
• Build and organize client playbooks, and act as Playbook Champion internally.
• Improve systems, templates, processes and delivery tools to raise the standard.
• Know EMERSE's products and services well enough to field client questions or step in for a coach when needed.

Skills

Coordination

Project management

Professional services support

Tools

Membrain

Miro

Trainual

OMG portal

Microsoft 365

Google Workspace

Zoom

Teams

Job description

EMERSE is seeking an Engagement Coordinator to ensure coaches and clients are fully supported across every engagement. You will maintain client visibility, keep the CRM accurate, prepare contracts and decks, track renewals and NPS, and document each client journey for continuous improvement.

You will learn EMERSE's products and services deeply to answer client questions and proactively resolve issues, helping coaches focus on high-value delivery.