Remote Energy Tech Support Specialist

DTN

United States

Remote

USD 28,000 - 37,000

Full time

9 days ago

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Benefits offered by this job

Competitive Salary

Remote work model (position dependent)

Unlimited PTO

Flexible working hours

6% 401K matching

Learning & development opportunities

Employee Assistance Program (EAP)

Job summary

DTN is seeking a Technical Customer Support Specialist to provide front-line and advanced technical support for Energy products, customer integrations, data delivery, and transaction-processing workflows. You will own customer issues from intake to resolution, collaborate with various internal teams, and translate complex technical information into clear customer-facing communications.

The ideal candidate is an independent problem solver with strong documentation skills and data security

Qualifications

Experience in customer support or technical support.
Strong written and verbal communication for technical and non-technical audiences.
Ability to manage multiple active cases and prioritize based on impact and urgency.

Responsibilities

Monitor and respond to customer requests via phone, email, online chat, and support case queues.
Own technical support cases from intake through resolution and follow-up.
Provide accurate, timely, professional communication throughout the support process.
Independently advance cases and coordinate resources to resolve issues.
Prioritize multiple active cases based on customer needs and operational urgency.