Remote Endpoint Operations Manager

SitusAMC; Boise (ID); A distancia; USD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO and paid holidays

Medical, dental, vision, life, and dis

401K retirement plan

Descripción de la vacante

SitusAMC is seeking an experienced Endpoint Management professional to lead delivery of standardized hardware and software support for internal and external users. You will oversee imaging, policies, software packaging, deployments, and vendor relationships while ensuring service levels.

You should have strong ITIL practices, 6+ years in Endpoint Management, and a solid background in Active Directory, O365, and Windows OS. This position offers global scope and competitive compensation.

Formación

• Associate degree in technical field or equivalent combination of education and experience.
• 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• 6 year of experience in Endpoint Management or related field.
• CompTIA Network+ and A+ certifications are a plus
• Microsoft certifications are a plus
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations
• Extensive experience with VDI, Active Directory, O365, Windows OS and File shares
• Familiar with Windows server OS 2012 and above
• Proficient in basic network and security fundamentals
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Self-Starter with ability to work as part of a team and individually as required by specific project needs
• Excellent time management skills and the ability to prioritize
• Ability to work independently with minimal supervision
• Ability to conduct research into a wide range of computing issues is required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly, business-friendly, and technical language
• Highly self-motivated and directed
• Attention to detail

Responsabilidades

• Work with user groups to ensure operational stability and that applications meet business needs.
• Build relationships with user and operation groups to coordinate across organizational lines.
• Resolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary.
• Market to and train the user community on new products, services, features, and processes as they apply to Endpoint Services.
• Maintains a high level of customer satisfaction with regards to reliability and functionality of our supported computers.
• Responsible for generating and monitoring of appropriate management reporting tools.
• Evaluate and select hardware standards, including global laptops.
• Negotiate bulk hardware purchases with manufacturers and resellers.
• Manage the endpoint provisioning process, including imaging, policies, and software packaging.
• Plan and execute global deployments, including security patching, OS updates, software deployment, group policy changes.
• Provide lead on technical projects as assigned which will include being responsible for budget, monitoring implementation and handling vendor relationship.
• Forecast systems needs for leading, supporting, informing, and improving the endpoint management operations.
• Assess requirements, plan, implement, monitor, and report on key performance indicators for all endpoints as it relates to patching and life-cycle management.
• Oversee all requests, incidents and problems related to Endpoint Management
• Participate in root cause analysis of widespread issues affecting SitusAMC at an operations level
• Escalate issues seen by operations and service desk (as required) to upper management and participate in planning sessions to remediate these issues
• Provide data and reporting of KPI’s and trends to upper management on a weekly, monthly, and as needed basis
• Participate in communicating outage/emergency activities to the organization
• Manage vendor relationships as it relates to daily operational needs
• Participate in the improvement of Service and Business Level Agreements as it pertains to Endpoint Management to set proper expectations and measure performance
• Perform post-resolution follow ups with end user and team members as required
• Alert upper management to emerging trends in incidents and other ITIL processes
• Responsibly handle confidential data
• Continuously improve upon technical / management skills
• Review and suggest revision of SOPs and FAQs submitted to management for approval in assisting end users / clients
• Such other activities as may be assigned by your manager

Conocimientos

Communication skills

Interpersonal skills

Time management

Self-starter

Problem solving

Independent work

Customer service mindset

Educación

Associate degree in technical field

Herramientas

VDI

Active Directory

O365

Windows Server

Group Policy

Networking basics

Descripción del empleo

SitusAMC is seeking an experienced Endpoint Management professional to lead delivery of standardized hardware and software support for internal and external users. You will oversee imaging, policies, software packaging, deployments, and vendor relationships while ensuring service levels.

You should have strong ITIL practices, 6+ years in Endpoint Management, and a solid background in Active Directory, O365, and Windows OS. This position offers global scope and competitive compensation.