Remote Endpoint Management Lead

SitusAMC; Nashville (TN); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

PTO and paid holidays

401K plan

Medical, dental, vision insurance

Job summary

SitusAMC is seeking a senior-level Endpoint Management professional for a fully remote role. You will oversee the timely delivery of hardware to end users, manage provisioning, and drive global deployments while maintaining service levels and KPI reporting.

The role requires 6+ years in Endpoint Management, strong ITIL/process framework experience, and excellent communication. Competitive base salary plus comprehensive benefits, with PTO and 401K included.

Qualifications

• Associate degree in technical field or equivalent combination of education and experience.
• 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• 6 years of experience in Endpoint Management or related field.
• Comp TIA Network+ and A+ certificates are a plus.
• Microsoft certificates are a plus.
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations.
• Extensive experience with VDI, Active Directory, O365, Windows OS and File shares.
• Familiar with Windows server OS 2012 and above.
• Proficient in basic network and security fundamentals.
• Excellent time management skills and the ability to prioritize.
• Exceptional customer service orientation.
• Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs.

Responsibilities

• Oversee timely delivery of standardized equipment to end users.
• Build relationships with user and operation groups to resolve issues.
• Resolves information services problems by analyzing issues and directing actions.
• Market to and train the user community on endpoint services.
• Maintain high level of customer satisfaction with reliability and functionality of endpoints.
• Generate and monitor management reporting tools.
• Evaluate and select hardware standards, including global laptops.
• Negotiate bulk hardware purchases with manufacturers and resellers.
• Manage endpoint provisioning: imaging, policies, software packaging.
• Plan and execute global deployments, including security patches and OS updates.
• Provide lead on technical projects including budget and vendor relationships.
• Forecast systems needs for endpoint management operations.
• Assess requirements, plan, implement, monitor, report KPIs for endpoints.

Skills

Strong communication

Self-starter

Team collaboration

Documentation

Prioritization

Customer service

Education

Associate degree

Tools

VDI

Active Directory

O365

Windows OS

File shares

Windows Server OS

Job description

SitusAMC is seeking a senior-level Endpoint Management professional for a fully remote role. You will oversee the timely delivery of hardware to end users, manage provisioning, and drive global deployments while maintaining service levels and KPI reporting.

The role requires 6+ years in Endpoint Management, strong ITIL/process framework experience, and excellent communication. Competitive base salary plus comprehensive benefits, with PTO and 401K included.