Remote Endpoint Management Lead

SitusAMC; Frankfort (KY); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

PTO and paid holidays

Medical, dental, vision insurance

401K

Job summary

SitusAMC is seeking an experienced Endpoint Management professional to oversee the delivery and support of end-user hardware and software globally. This remote, full-time role requires strong technical and leadership skills to manage imaging, deployments, and vendor relations.

You will work with IT teams and business units to ensure operational stability, monitor KPIs, and drive improvements in patching and life-cycle management. The role offers a competitive salary and comprehensive benefits.

Qualifications

• Associate degree in technical field or equivalent experience.
• 6+ years in Endpoint Management or related field.
• 1+ year in a Senior Associate level role or external equivalent.
• CompTIA Network+/A+ certifications are a plus; Microsoft certifications are a plus.
• Knowledge of hardware and end-user configurations; VDI/AD/O365/Windows Proficiencies.
• Strong communication and documentation skills.

Responsibilities

• Ensure operational stability of applications with user groups.
• Build relationships with key user and operation groups to resolve issues.
• Resolve IT issues by analyzing causes and directing actions.
• Market to and train users on new Endpoint Services.
• Maintain high customer satisfaction for reliability of supported computers.
• Manage endpoint provisioning, imaging, policies, and software packaging.
• Plan and execute global deployments including security patches and OS updates.
• Provide lead on technical projects including budgeting and vendor relations.
• Monitor KPIs for endpoints related to patching and lifecycle management.
• Oversee requests, incidents and problems related to Endpoint Management.

Skills

Endpoint Management

Customer service

Documentation

Self-starter

Time management

Education

Associate degree in technical field

Tools

VDI

Active Directory

O365

Windows OS

File shares

Job description

SitusAMC is seeking an experienced Endpoint Management professional to oversee the delivery and support of end-user hardware and software globally. This remote, full-time role requires strong technical and leadership skills to manage imaging, deployments, and vendor relations.

You will work with IT teams and business units to ensure operational stability, monitor KPIs, and drive improvements in patching and life-cycle management. The role offers a competitive salary and comprehensive benefits.