Remote Encompass Support & Systems Admin

JMAC Lending; Costa Mesa (CA); On-site; USD 90,518,000 - 110,621,000; Full time

Benefits offered by this job

Health Care Plan

Life Insurance

Paid Time Off

401k

Short/Long Disability

Family Leave

Wellness Resources

Job summary

JMAC Lending seeks an Encompass Support Specialist to join our remote team. This role provides comprehensive support and administration for the loan origination system and its integrations, requiring a solid understanding of mortgage workflow and roles involved.

You will train users, create documentation, improve processes, and coordinate with vendors to resolve issues. This is a Full-Time/Remote position with 8‑5 PT hours and competitive pay ranging from $31.59 to $38.61 per hour.

Qualifications

• Mortgage industry tech experience is required.
• Experience with Encompass Administration is a plus.
• Strong problem-solving and autonomous work style.
• Excellent organizational and deadline-driven skills.
• Outstanding written and verbal communication.
• Commitment to delivering excellent customer service.
• Ability to document processes effectively.

Responsibilities

• Provide first-line application support via phone, email, and in-person interactions.
• Manage Loan Origination systems and integrations with third-party services.
• Provision and manage user accounts and access rights.
• Collaborate with Project Managers to keep projects on track and ensure timely delivery.
• Coordinate with IT/Apps for patches, validation testing and vendor coordination.

Skills

Problem solving

Autonomy

Organization

Communication

Customer service

Documentation

Prioritization

Tools

Encompass Administration

Salesforce

Hubspot

Corelogic

Job description

JMAC Lending seeks an Encompass Support Specialist to join our remote team. This role provides comprehensive support and administration for the loan origination system and its integrations, requiring a solid understanding of mortgage workflow and roles involved.

You will train users, create documentation, improve processes, and coordinate with vendors to resolve issues. This is a Full-Time/Remote position with 8‑5 PT hours and competitive pay ranging from $31.59 to $38.61 per hour.