Remote EMS Dispatcher — CAD & Critical-Triage Expert

ProTransport-1, LLC; Cotati (CA); Remote; USD 22,000 - 31,000; Full time

Job summary

ProTransport-1, LLC is seeking a Dispatcher for a full-time role in a remote-capable setting. The dispatcher evaluates transport requests, triages calls, and deploys appropriate EMS resources while maintaining clear communication with callers and field teams.

Responsibilities include prioritizing requests, managing CAD documentation, and ensuring efficient crew utilization. A high school diploma or GED is required, with EMS experience preferred and a typing speed of 35+ WPM.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of multi-line telephone experience or EMS exposure preferred.
• Ability to type 35+ words per minute and communicate clearly in writing.

Responsibilities

• Evaluate and triage all transport requests and deploy resources.
• Manage incoming call volume and document interactions in CAD system.
• Prioritize requests per established policies and ensure efficient use of crews.

Skills

Multi-line phone system

CAD program

EMS experience

Typing 35+ WPM

Customer service

Geography knowledge

Office tools

Dispatch prioritization

Education

High School Diploma or GED

Tools

CAD software

Microsoft Office

Email/Spreadsheet tools

Job description

ProTransport-1, LLC is seeking a Dispatcher for a full-time role in a remote-capable setting. The dispatcher evaluates transport requests, triages calls, and deploys appropriate EMS resources while maintaining clear communication with callers and field teams.

Responsibilities include prioritizing requests, managing CAD documentation, and ensuring efficient crew utilization. A high school diploma or GED is required, with EMS experience preferred and a typing speed of 35+ WPM.