Remote EMS Communications Dispatcher

Default Brand; Cotati (CA); Remote; USD 19,000 - 27,000; Full time

Job summary

Default Brand in Cotati, CA is seeking a Customer Service Representative with EMS experience for a remote position. You will answer and triage undirected calls to the right resources, operate a multi-line phone system and CAD, and document all communications.

The role requires a High School Diploma, at least one year of multi-line phone or EMS experience, typing 40+ wpm, strong written and verbal skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one (1) year of previous multi-line telephone experience or EMS experience.
• Ability to type a minimum of forty (40+) words per minute.
• Demonstrate ability to communicate clearly and professionally both verbally and in writing.
• Proficient computer skills including Microsoft Office, email, and spreadsheet software programs.

Responsibilities

• Answer and triage undirected calls coming into the Communications Center.
• Direct calls to the most appropriate resource.
• Operate a multi-line phone system and CAD documentation program.
• Prioritize incoming requests for service and communicate effectively with callers.
• Develop familiarity with Company service areas and medical facilities.
• Attend mandatory meetings and trainings.

Skills

Multiline phone system

CAD documentation

Customer service

Typing 40+ wpm

Microsoft Office

Communication skills

Data entry

Education

High School Diploma or GED

Tools

CAD program

Job description

Default Brand in Cotati, CA is seeking a Customer Service Representative with EMS experience for a remote position. You will answer and triage undirected calls to the right resources, operate a multi-line phone system and CAD, and document all communications.

The role requires a High School Diploma, at least one year of multi-line phone or EMS experience, typing 40+ wpm, strong written and verbal skills, and proficiency with Microsoft Office.