Remote EMR Integrations Specialist

BetterRX; New York (NY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% Remote Environment

Medical, Dental, Vision

401k match after 1 year

Job summary

BetterRX is seeking a motivated Technical Operations Specialist to join our remote-first team, focusing on EMR integrations and API troubleshooting. You will work with clients and internal teams to configure, troubleshoot, and optimize integration services that connect the patient care team.

You will collaborate with client support, client success, onboarding, and engineering to educate partners and ensure successful adoption of integration practices, while maintaining outstanding service and

Qualifications

• Experience troubleshooting API integrations by tracing requests and examining logs across multiple systems.
• Comfortable composing and executing API requests using Postman or similar tools (e.g., Insomnia, curl).
• Read and interpret common data-exchange formats, including JSON, XML, HL7, and FHIR is a plus.
• Familiarity with PHP and/or JavaScript is a plus.
• Experience working directly with external integration partners, communicating clearly and managing expectations with tact.
• Working knowledge of relational databases, including the ability to write basic SQL queries.
• Ability to manage up to 15 integration onboardings (simultaneously) successfully, both independently and in collaboration with other technical operations specialists.

Responsibilities

• Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
• Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
• Provide exceptional customer service.
• Identify and resolve data exchange issues between partners and BetterRX.
• Escalate to partners or Development as appropriate for permanent fixes.
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts.
• Stay up-to-date with the latest industry trends and technologies as it relates to integration with our EMR partners.
• Apply new knowledge to improve existing processes and software.
• Identify integration process improvement opportunities to continue driving efficiency and scalability.
• Contribute to meeting and exceeding Support team KPIs.

Skills

API troubleshooting

API requests

Data formats (JSON/XML/HL7/FHIR)

PHP/JavaScript

External partner coordination

SQL queries

CRM (HubSpot)

MS Office

Remote collaboration

Client facing communications

Education

BS Degree or equivalent experience

Tools

Postman

Insomnia

curl

HubSpot CRM

Job description

BetterRX is seeking a motivated Technical Operations Specialist to join our remote-first team, focusing on EMR integrations and API troubleshooting. You will work with clients and internal teams to configure, troubleshoot, and optimize integration services that connect the patient care team.

You will collaborate with client support, client success, onboarding, and engineering to educate partners and ensure successful adoption of integration practices, while maintaining outstanding service and