Technical Operations Specialist (Tech Ops)

BetterRX; New York (NY); Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

100% Remote Environment

Medical, Dental, Vision

401k match after 1 year

Zusammenfassung

BetterRX is seeking a motivated Technical Operations Specialist to join our remote-first team, focusing on EMR integrations and API troubleshooting. You will work with clients and internal teams to configure, troubleshoot, and optimize integration services that connect the patient care team.

You will collaborate with client support, client success, onboarding, and engineering to educate partners and ensure successful adoption of integration practices, while maintaining outstanding service and

Qualifikationen

• Experience troubleshooting API integrations by tracing requests and examining logs across multiple systems.
• Comfortable composing and executing API requests using Postman or similar tools (e.g., Insomnia, curl).
• Read and interpret common data-exchange formats, including JSON, XML, HL7, and FHIR is a plus.
• Familiarity with PHP and/or JavaScript is a plus.
• Experience working directly with external integration partners, communicating clearly and managing expectations with tact.
• Working knowledge of relational databases, including the ability to write basic SQL queries.
• Ability to manage up to 15 integration onboardings (simultaneously) successfully, both independently and in collaboration with other technical operations specialists.

Aufgaben

• Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
• Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
• Provide exceptional customer service.
• Identify and resolve data exchange issues between partners and BetterRX.
• Escalate to partners or Development as appropriate for permanent fixes.
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts.
• Stay up-to-date with the latest industry trends and technologies as it relates to integration with our EMR partners.
• Apply new knowledge to improve existing processes and software.
• Identify integration process improvement opportunities to continue driving efficiency and scalability.
• Contribute to meeting and exceeding Support team KPIs.

Kenntnisse

API troubleshooting

API requests

Data formats (JSON/XML/HL7/FHIR)

PHP/JavaScript

External partner coordination

SQL queries

CRM (HubSpot)

MS Office

Remote collaboration

Client facing communications

Ausbildung

BS Degree or equivalent experience

Tools

Postman

Insomnia

curl

HubSpot CRM

Jobbeschreibung

We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team. Better Care. Lower Costs. As a small but growing team, we value creativity, collaboration, and a passion for technology. We’re looking for a motivated Technical Operations Specialist to join our team and contribute to our ongoing projects.

Ideal Candidate

You will work closely with clients and partners externally, and with internal teams (e.g., client support, client success, onboarding, and engineering), to configure, troubleshoot, and optimize EMR integrations and related services. This role is ideal for a candidate who is eager to learn, grow their skills, and take on challenges in a collaborative environment. You are self-motivated, accountable, poised under pressure and driven by educating and delighting (even the most difficult) customers and partners. You are known as a team player, trusted advisor and master juggler… of tickets, that is. You have a gift for clear, concise communication (both written and verbal).

Primary Responsibilities

• Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
• Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
• Provide exceptional customer service.
• Identify and resolve data exchange issues between partners and BetterRX.
• Escalate to partners or Development as appropriate for permanent fixes.
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts.
• Stay up-to-date with the latest industry trends and technologies as it relates to integration with our EMR partners.
• Apply new knowledge to improve existing processes and software.
• Identify integration process improvement opportunities to continue driving efficiency and scalability.
• Contribute to meeting and exceeding Support team KPIs.

Required Qualifications

• Experience troubleshooting API integrations by tracing requests and examining logs across multiple systems.
• Comfortable composing and executing API requests using Postman or similar tools (e.g., Insomnia, curl).
• Ability to read and interpret common data-exchange formats, including JSON, XML, HL7, and FHIR is a plus.
• Familiarity with PHP and/or JavaScript is a plus.
• Experience working directly with external integration partners, communicating clearly and managing expectations with tact.
• Working knowledge of relational databases, including the ability to write basic SQL queries.
• Ability to manage up to 15 integration onboardings (simultaneously) successfully, both independently and in collaboration with other technical operations specialists.
• Energetic, organized, and detail-oriented with meticulous follow-up and excellent communication skills (written and verbal).
• Comfortable speaking in front of clients, easily approachable.
• Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices.
• Professional and calm in working with difficult or upset clients.
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment.
• Proficient with MS Office (e.g., Word, Excel, PowerPoint, etc.) and CRM (e.g., HubSpot) for documentation and reporting needs.

Personal Attributes

• Intelligence: Strong intellectual curiosity and capacity for learning.
• Analysis Skills: Ability to analyze complex issues and break them down into manageable parts.
• Judgment/Decision Making: Ability to make sound decisions based on available information and judgment.
• Integrity: Demonstrates honesty, ethics, and professionalism in all interactions.
• Resourcefulness/Initiative: Proactive approach to finding solutions and taking on new challenges.
• Stress Management: Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Team Player: Willingness to collaborate and contribute to team success, fostering a positive and productive work environment.

Other Requirements

• Ability to work 100% remote
• Ability to work M-F 10 am - 7pm ET or 11 am - 8 pm ET
• Ability to travel for internal company summits (twice annually)
• 2-4 years client-facing technical support
• BS Degree or equivalent experience preferred

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental Company paid:
• Short Term Disability, Long Term Disability and Life Insurance401k Match after 1 year of tenure (4%)
• 3 weeks of PTO5 Wellness DaysClosed for 15 Holidays