Remote EMR/EHR Applications Support Lead

Eliassen Group; Lansing (MI); Remote; USD 96,000 - 110,000; Part time

Benefits offered by this job

Medical benefits

Dental and Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking an EMR/EHR Application Support Manager for a remote, contract role. You will lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications, mentor analysts, and coordinate with clinicians, business stakeholders, vendors, and development teams.

The role emphasizes stability, regulatory compliance, incident management, and operational excellence, with on-call coverage and SLAs.

Qualifications

• 5+ years supporting EMR/EHR or healthcare applications.
• 2+ years leading or supervising support teams.
• Experience supporting clinical users in healthcare environments.
• Strong incident management and service delivery background.
• SQL databases and query troubleshooting experience.
• Knowledge of healthcare workflows and clinical operations.
• Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
• Preferred: ITIL Certification and Healthcare Informatics certification.
• Preferred: HL7 interfaces and healthcare integrations experience.
• Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
• Preferred: Project management experience and EMR implementation or go-live support leadership.

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
• Develop support processes, knowledge articles, and standard operating procedures.
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
• Ensure prompt resolution of clinical and operational application issues and manage major incidents.
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
• Monitor application performance and availability.
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
• Ensure root cause analysis for recurring problems and drive continuous improvement.
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Job description

Eliassen Group is seeking an EMR/EHR Application Support Manager for a remote, contract role. You will lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications, mentor analysts, and coordinate with clinicians, business stakeholders, vendors, and development teams.

The role emphasizes stability, regulatory compliance, incident management, and operational excellence, with on-call coverage and SLAs.