Remote EMR/EHR Support Manager — Lead & Optimize

Eliassen Group; Santa Fe (NM); Remote; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking an EMR/EHR Application Support Manager to lead a remote team responsible for production support, maintenance, and optimization of clinical applications. You will mentor analysts, coordinate with clinicians and vendors, and drive stability, regulatory compliance, and continuous improvement.

Remote role with W2 benefits and a competitive hourly rate. Candidates should have 5+ years in EMR/EHR support and 2+ years of leadership, with strong incident management and SQL

Qualifications

• 5+ years supporting EMR/EHR or healthcare applications.
• 2+ years leading or supervising support teams.
• Experience supporting clinical users in healthcare environments.
• Strong incident management and service delivery background.
• SQL databases and query troubleshooting experience.
• Knowledge of healthcare workflows and clinical operations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
• Develop support processes, knowledge articles, and standard operating procedures.
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
• Ensure prompt resolution of clinical and operational application issues and manage major incidents.
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
• Monitor application performance and availability.
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
• Ensure root cause analysis for recurring problems and drive continuous improvement.
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Skills

EMR/EHR support

Team leadership

Incident management

SQL queries

HL7 interfaces

API integrations

Communication skills

HIPAA compliance

Regulatory compliance

ITIL

Education

Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field

Tools

Jira

ServiceNow

Confluence

Job description

Eliassen Group is seeking an EMR/EHR Application Support Manager to lead a remote team responsible for production support, maintenance, and optimization of clinical applications. You will mentor analysts, coordinate with clinicians and vendors, and drive stability, regulatory compliance, and continuous improvement.

Remote role with W2 benefits and a competitive hourly rate. Candidates should have 5+ years in EMR/EHR support and 2+ years of leadership, with strong incident management and SQL