EMR/EHR Application Support Manager

Eliassen Group; Hartford (CT); Remote; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Life insurance

Job summary

Eliassen Group seeks an EMR/EHR Application Support Manager to lead production support, optimization, and governance of clinical systems remotely across the US. You will mentor analysts, align with clinicians and stakeholders, and drive continuous improvement in a HIPAA-conscious environment.

The role requires 5+ years supporting EMR/EHR or healthcare apps, strong incident management, and collaboration with vendors. W2 benefits are provided; travel not required.

Qualifications

• 5+ years supporting EMR/EHR or healthcare applications.
• 2+ years leading or supervising support teams.
• Experience supporting clinical users in healthcare settings.
• Strong incident management and service delivery background.
• SQL databases and query troubleshooting experience.
• Familiarity with HL7 interfaces and healthcare integrations is a plus.
• ITIL and Healthcare Informatics certifications are preferred.

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs, support metrics, and coordinate on-call schedules and incidents.
• Develop support processes, knowledge articles and SOPs.
• Oversee EMR/EHR platforms (Epic, Cerner, Athena, NextGen, eCW, Meditech).
• Ensure prompt resolution of issues and manage major incidents.
• Coordinate cross-functional resolution and go-live activities.
• Monitor application performance and availability.
• Collaborate with clinical/operational leaders as escalation point.
• Coordinate with vendors on defects, enhancements and outages, and communicate during outages.
• Guide troubleshooting of integrations (HL7, API) and reporting/workflow issues.
• Ensure root cause analysis and drive continuous improvement.
• Maintain HIPAA compliance and regulatory controls documentation.

Skills

EMR/EHR support

Team leadership

Incident management

SQL troubleshooting

Healthcare workflows

Communication with stakeholders

Education

Bachelor's degree in IT/Healthcare Informatics/CS

Tools

Epic

Cerner

Athenahealth

NextGen

eClinicalWorks

Meditech

Jira

ServiceNow

Confluence

Job description

EMR/EHR Application Support Manager

Anywhere

Type: Contract

Category: Support

Industry: Healthcare

Workplace Type: Remote

Standard Hours: Open

Reference ID: JN -092026-108767

Date Posted: 09/24/2026

Shortcut: http://careers.eliassen.com/vV8c3F

Description:

Remote

Our client seeks an Application Support Manager to lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications. The manager will mentor Application Support Analysts, partner with clinicians and business stakeholders, and coordinate with vendors and development teams to ensure stability, user satisfaction, regulatory compliance, and operational excellence.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70.00 to $80.00/hr. w2

Responsibilities:

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
• Develop support processes, knowledge articles, and standard operating procedures.
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
• Ensure prompt resolution of clinical and operational application issues and manage major incidents.
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
• Monitor application performance and availability.
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
• Ensure root cause analysis for recurring problems and drive continuous improvement.
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Experience Requirements:

• 5+ years supporting EMR/EHR or healthcare applications.
• 2+ years leading or supervising support teams.
• Experience supporting clinical users in healthcare environments.
• Strong incident management and service delivery background.
• SQL databases and query troubleshooting experience.
• Knowledge of healthcare workflows and clinical operations.
• Excellent communication and stakeholder management skills.
• Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
• Preferred: ITIL Certification and Healthcare Informatics certification.
• Preferred: HL7 interfaces and healthcare integrations experience.
• Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
• Preferred: Project management experience and EMR implementation or go-live support leadership.

Education Requirements:

• Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, or related field.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and affirmatively action employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.