Remote EMR/EHR Support Lead (Contract)

Eliassen Group

Boise (ID)

Remote

USD 96,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, and Vision benefits

401k with company matching

Life insurance

Sick time

Job summary

The Eliassen Group is seeking an EMR/EHR Application Support Manager to lead production support, maintenance, and continuous improvement of EMR/EHR and related clinical applications. This remote contract role requires mentoring analysts, collaborating with clinicians and vendors, and ensuring regulatory compliance.

As a W2 contractor, you will receive medical, dental, vision, 401k with company matching, life insurance, and other benefits.

Qualifications

5+ years supporting EMR/EHR or healthcare applications.
2+ years leading or supervising support teams.
Experience supporting clinical users in healthcare environments.
Strong incident management and service delivery background.
SQL databases and query troubleshooting experience.
Knowledge of healthcare workflows and clinical operations.
Preferred: Epic, Cerner, Athena, eClinicalWorks, NextGen, or Meditech experience.
Preferred: ITIL Certification and Healthcare Informatics certification.
Preferred: HL7 interfaces and healthcare integrations experience.
Preferred: Jira, ServiceNow, Confluence, or similar ticketing systems.
Preferred: Project management experience and EMR implementation or go-live support leadership.

Responsibilities

Lead and mentor a team of Application Support Analysts and manage daily operations.
Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
Develop support processes, knowledge articles, and standard operating procedures.
Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
Ensure prompt resolution of clinical and operational application issues and manage major incidents.
Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
Monitor application performance and availability.
Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
Ensure root cause analysis for recurring problems and drive continuous improvement.
Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.