Remote Employee Services & Tuition Auditor

Bright Horizons Family Solutions, LLC.; Westminster (CO); À distance; USD 23 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Medical, dental, vision insurance

Paid vacation, sick, holiday, parental

401(k) retirement plan

Life insurance

Tuition assistance

Résumé du poste

Bright Horizons Family Solutions, LLC. is seeking an Employee Services Coordinator for a remote, part-time role in the United States. The schedule is Monday–Friday 12:00pm–4:00pm EST with flexibility during peaks.

You will review education assistance verification documents, respond to participant questions via ticketing and live chat, and ensure tuition policies are followed. Requirements include a Bachelor’s degree preferred, 2 years of customer service experience (auditing preferred), strong

Qualifications

• Bachelor's degree preferred.
• 2 years customer service experience; auditing experience preferred.
• High level of computer proficiency is essential.
• Strong interpersonal, as well as verbal and written communication skills.
• Attention to detail.
• Ability to learn and utilize proprietary software and reporting tools.

Responsabilités

• Act as an independent reviewer to ensure policy compliance.
• Follow the tuition policy of all our corporate clients.
• Proof grade reports and tuition and student loan receipts against submissions and client requirements.
• Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
• Navigate internal Knowledge Base and FAQs to reply to customer questions via online ticketing system and live chat; research account activity, troubleshoot issues, provide supporting docs.

Connaissances

Customer service

Auditing

Computer proficiency

Formation

Bachelor's degree

Outils

Reporting tools

Description du poste

Bright Horizons Family Solutions, LLC. is seeking an Employee Services Coordinator for a remote, part-time role in the United States. The schedule is Monday–Friday 12:00pm–4:00pm EST with flexibility during peaks.

You will review education assistance verification documents, respond to participant questions via ticketing and live chat, and ensure tuition policies are followed. Requirements include a Bachelor’s degree preferred, 2 years of customer service experience (auditing preferred), strong