Remote Employee Services Coordinator - Part-Time

Bright Horizons; Broomfield (CO); A distancia; USD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid vacation, sick, holiday leave

401(k) retirement plan

Disability insurance

Life insurance

Tuition assistance and education/co...

Descripción de la vacante

Bright Horizons in the United States is seeking an Employee Services Coordinator for a remote, part-time role. You will process documentation, apply savings when applicable, audit education assistance verification, and answer participant questions via online ticketing and live chat.

The position requires strong attention to detail, excellent communication, and the ability to work independently from a quiet home office.

Formación

• Bachelor's degree is preferred.
• 2 years customer service experience; auditing experience preferred.
• High level of computer proficiency and ability to learn proprietary software and reporting tools.
• Strong verbal and written communication skills and attention to detail.

Responsabilidades

• Act as independent reviewer to ensure policy compliance.
• Follow the tuition policy of all our corporate clients.
• Proof grade reports and tuition and student loan receipts against submissions and client requirements.
• Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
• Ability to easily navigate an internal Knowledge Base and FAQs to reply to customer questions via online ticketing and live chat; research account activity and notes, troubleshoot issues, provide supporting documentation.
• Respond quickly and accurately to customer inquiries via live chat to answer questions and troubleshoot.
• Make outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements.

Conocimientos

Customer service

Auditing

Communication

Attention to detail

Educación

Bachelor's degree preferred

Herramientas

Proprietary software

Reporting tools

Descripción del empleo

Bright Horizons in the United States is seeking an Employee Services Coordinator for a remote, part-time role. You will process documentation, apply savings when applicable, audit education assistance verification, and answer participant questions via online ticketing and live chat.

The position requires strong attention to detail, excellent communication, and the ability to work independently from a quiet home office.